Product Return Policy

Purchases from Medunik Canada will not be reimbursed or credited, but will be replaced as per the following policy:

Products not eligible for replacement:

  • Short-dated or expired products
  • Products damaged by fire, water, smoke or any natural disaster
  • Products damaged due to improper handling and/or storage by customer
  • Refrigerated products

Products eligible for replacement:

Damaged products

A product is considered damaged if its content has been adversely affected during transportation. A damaged product will be replaced immediately. It must however be returned to Medunik Canada as a full unit.

Procedure:

  • Customers must report within two (2) business days of receipt any damaged product.

  • Please fax your request to 1-877-855-8817 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Your request must include the following information:

    1. Product name

    2. Quantity returned

    3. Lot number

    4. Expiry date

    5. Returning institution name and address

    6. PO number

    7. Reason for return

  • You will be issued an authorization number. Please indicate this number on your return slip.

  • A pre-addressed shipping envelope will be provided to you to facilitate the return of the product to our office.

  • Once an authorization number has been issued, the product must be returned within 5 business days.

  • No product will be replaced without a valid authorization number.

Defective products

For a defective product, a pharmacist must file a formal complaint directly with our Medical Information Department so that we can collect information concerning the complaint and process it appropriately. A defective product will be replaced immediately.

Procedure:

  • The pharmacist must contact Medunik Canada's Medical Information Department at 1-855-MEDUNIK (633-8645).
  • A pre-addressed shipping envelope will be provided to you to facilitate the return of the product to our office.
  • Upon receipt of the product, we will carry out a full investigation to determine the cause and implement any corrective and/or preventive measures that may be required.
  • The pharmacist will be informed in writing of the conclusion of our investigation

Medunik Canada’s Product Return Policy is subject to change at any time and without prior notice.

Last updated 2014-11-28