Product Return Policy

Purchases from Medunik Canada will not be reimbursed or credited, but will be replaced as per the following policy:

Products not eligible for replacement:

  • Short-dated or expired products
  • Products damaged by fire, water, smoke or any natural disaster
  • Products damaged due to improper handling and/or storage by customer
  • Refrigerated products

Products eligible for replacement:

Damaged products

A product is considered damaged if its content has been adversely affected during transportation. A damaged product will be replaced immediately. It must however be returned to Medunik Canada as a full unit.


  • Customers must report within two (2) business days of receipt any damaged product.

  • Please fax your request to 1-877-855-8817 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Your request must include the following information:

    1. Product name

    2. Quantity returned

    3. Lot number

    4. Expiry date

    5. Returning institution name and address

    6. PO number

    7. Reason for return

  • You will be issued an authorization number. Please indicate this number on your return slip.

  • A pre-addressed shipping envelope will be provided to you to facilitate the return of the product to our office.

  • Once an authorization number has been issued, the product must be returned within 5 business days.

  • No product will be replaced without a valid authorization number.

Defective products

For a defective product, a pharmacist must file a formal complaint directly with our Medical Information Department so that we can collect information concerning the complaint and process it appropriately. A defective product will be replaced immediately.


  • The pharmacist must contact Medunik Canada's Medical Information Department at 1-855-MEDUNIK (633-8645).
  • A pre-addressed shipping envelope will be provided to you to facilitate the return of the product to our office.
  • Upon receipt of the product, we will carry out a full investigation to determine the cause and implement any corrective and/or preventive measures that may be required.
  • The pharmacist will be informed in writing of the conclusion of our investigation

Medunik Canada’s Product Return Policy is subject to change at any time and without prior notice.